Log in
Choose your language

Customer Service Quality Course

Customer Service Quality Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Customer Service Quality Course gives you practical tools to design clear scorecards, define measurable quality goals, and track key metrics like quality score, FCR, AHT, CSAT, and compliance. Learn how to run fair evaluations, analyze sample interactions, perform root cause analysis, and build targeted coaching and rollout plans that raise consistency, satisfaction, and performance across every interaction.

Elevify advantages

Develop skills

  • Build call quality scorecards: design clear, practical evaluation forms fast.
  • Track call center KPIs: calculate quality, FCR, AHT, CSAT and compliance.
  • Analyze calls objectively: listen, score, and comment with evidence-based notes.
  • Find root causes: use 5 Whys, fishbone and Pareto to fix quality issues quickly.
  • Launch QA programs: plan rollout, calibrate evaluators, and drive coaching cycles.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the course duration?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course