Corporate Customer Service Course
Master call center performance with the Corporate Customer Service Course. Learn KPIs, CSAT survey design, QA scorecards, coaching, dashboards, and change management to boost service levels, agent engagement, and customer satisfaction.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Corporate Customer Service Course gives you practical tools to boost satisfaction, efficiency, and results in a fast-paced support environment. Learn to design effective CSAT surveys, set clear SLAs and quality standards, build actionable dashboards, and run continuous improvement cycles. Gain skills in coaching, performance management, and communication so you can drive higher scores, smoother operations, and stronger customer loyalty.
Elevify advantages
Develop skills
- Call center KPI mastery: quickly read AHT, FCR, CSAT, NPS to boost results.
- CSAT survey design: build short, bias-aware surveys that capture real customer voice.
- Coaching and QA skills: run focused 1:1s, use scorecards, and lift agent quality fast.
- Dashboard reporting: create clear SLA and queue views for fast, data-driven decisions.
- Change management tactics: roll out new standards with microlearning and gamification.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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