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Call Quality Manager Course

Call Quality Manager Course
flexible workload of 4 to 360h
certificate recognized by the MEC

What will I learn?

Itaas ang inyong call center expertise sa aming Call Quality Manager Course, na dinisenyo para sa mga professionals na naghahanap na mapahusay ang service quality at customer satisfaction. Matuto kung paano bumuo ng epektibong quality improvement plans, ipatupad ang strategic process changes, at gumawa ng mga targeted training programs. Master ang mga key metrics tulad ng First Call Resolution at Net Promoter Score, at magkaroon ng skills sa resource management, team communication, at data-driven strategy adjustments. Palakihin ang inyong career sa pamamagitan ng pagtiyak ng exceptional call handling at customer feedback interpretation.

Elevify advantages

Develop skills

  • Bumuo ng quality improvement plans: Tukuyin at tugunan ang mga importanteng isyu sa call center.
  • Ipatupad ang process changes: Pahusayin ang efficiency sa pamamagitan ng strategic modifications.
  • Gumawa ng targeted training: Lumikha ng mga programs para mapataas ang performance ng agent.
  • Suriin ang customer feedback: Bigyang-kahulugan ang data para mapabuti ang satisfaction scores.
  • Subaybayan ang progress nang epektibo: I-track ang metrics at i-adjust ang mga strategies para sa tagumpay.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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