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Call Center Training Course

Call Center Training Course
flexible workload of 4 to 360h
certificate recognized by the MEC

What will I learn?

Elevate your call center career with our Call Center Training Course. This is designed to enhance your skills in empathy, communication, and problem-solving, para mas maging effective ka sa work. Master active listening, verbal and non-verbal techniques, and learn how to manage stress while building rapport with customers. Get a good understanding of call center operations, metrics, and technology. Plus, stay ahead with continuous improvement strategies. This course is perfect for professionals who want to optimize workflows and personalize customer interactions. It's your pathway to success sa call center industry!

Elevify advantages

Develop skills

  • Master empathy: Connect deeply with customers by understanding their feelings and point of view.
  • Enhance communication: Magaling ka dapat makinig at magsalita effectively.
  • Solve problems: Develop creative solutions and make good decisions sa trabaho.
  • Optimize operations: Streamline workflows and use call center tools efficiently.
  • Adapt continuously: Stay updated with trends and always be willing to learn new things.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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