Public Service Training
Build high-impact public services that citizens trust. Learn Indonesian public service law, design clear service standards, manage queues, train frontline staff, and turn feedback into measurable improvements in public management performance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This short, practical course builds your ability to deliver reliable, citizen-centered services every day. Learn the essentials of Indonesian public service law, clear service standards, and simple queue systems that reduce waiting times. Practice complaint handling, frontline communication, and staff coaching, while using feedback tools, KPIs, and low-cost improvements to drive continuous, measurable results.
Elevify advantages
Develop skills
- Frontline service mastery: handle complaints and tough citizens with calm, clear steps.
- Queue and space optimization: design fair, low-cost queues and waiting areas.
- Service standard design: map citizen journeys and set clear, legal SLAs.
- Feedback to action: turn simple surveys and complaints into quick improvements.
- Inclusive public service: serve vulnerable groups with empathy and proper protocols.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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