Hotel Front Desk & Reservations Training Course
5/5
Master hotel front desk and reservations skills: handle calls, check-ins, billing, overbooking, and guest complaints with confidence. Ideal for travel and tourism professionals aiming for flawless service and career growth in hotel operations.

5.0 in rating
flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Hotel Front Desk & Reservations Training Course gives you practical skills to manage calls, secure accurate bookings, and use PMS tools with confidence. Learn clear check-in and check-out procedures, payment and ID verification, overbooking prevention, guest communication scripts, and dispute resolution. Follow ready-to-use checklists, improve time management, and stay calm under pressure while delivering professional, efficient service every shift.
Elevify advantages
Develop skills
- Professional reservations handling: secure, document and confirm bookings fast.
- Expert PMS operations: manage check-in, check-out, folios and room inventory.
- Overbooking control: prevent issues, relocate guests and protect satisfaction.
- Billing & disputes mastery: fix folios, process payments and resolve complaints.
- Front desk workflow excellence: use checklists, prioritize tasks and stay calm.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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