Hospitality & Tourism Quality Management Course
Master Hospitality & Tourism Quality Management with practical tools to track KPIs, design service standards, manage risk, train teams, and turn guest feedback into continuous improvement across every step of the travel and tourism journey.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Hospitality & Tourism Quality Management Course gives you practical tools to design clear standards, measure performance, and fix issues fast. Learn to use reviews and surveys as KPIs, map guest journeys, set service levels, manage risk, and run audits. With ready-to-use SOPs, checklists, and training plans, you can boost satisfaction, reduce complaints, and keep operations consistently under control.
Elevify advantages
Develop skills
- Build tourism KPIs: turn reviews and surveys into clear quality metrics.
- Design SMART service standards for every step of the tourist journey.
- Create SOPs, checklists and SLAs that lock in consistent travel quality.
- Manage complaints fast: structured intake, escalation and resolution.
- Lead continuous improvement using risk analysis, audits and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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