Reservations Agent Course
Master the Reservations Agent role in travel and tourism: research rail options, compare fares and classes, build clear itineraries, handle changes, and write professional client emails for NYC–Washington and other key intercity rail routes.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Reservations Agent Course gives you practical skills to research U.S. intercity rail options, compare operators, schedules, and service classes, and build clear round-trip proposals for routes like NYC–Washington. Learn to interpret client emails, ask focused clarification questions, document reservations accurately, explain fare rules, handle changes and rebookings, and write professional, client-ready confirmations every time.
Elevify advantages
Develop skills
- Client needs analysis: quickly decode travel emails into clear rail requests.
- Rail research mastery: compare U.S. train routes, schedules, classes, and fares.
- Option building: craft round-trip rail itineraries with smart price–time tradeoffs.
- Policy-savvy advising: explain fare rules, changes, refunds, and booking timing.
- Pro email communication: write sharp confirmations, changes, and rebooking offers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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