Network Outage Troubleshooting Course
Master real-world network outage troubleshooting for FTTH and xDSL. Learn NOC coordination, CPE and plant diagnostics, OTDR and copper testing, root cause analysis, and repair verification to restore telecom services fast and boost field reliability.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Network Outage Troubleshooting Course gives you a fast, practical workflow to restore service quickly and confidently. Learn how to interpret NOC alarms, use OTDRs, power meters, and copper testers, isolate CPE and wiring faults, verify fiber and xDSL links, coordinate repairs, document findings, and apply preventive measures so future incidents are shorter, less frequent, and easier to resolve.
Elevify advantages
Develop skills
- Rapid outage triage: quickly assess incidents and coordinate with NOC teams.
- CPE and wiring diagnostics: pinpoint ONT, modem, and in-home cabling faults fast.
- FTTH/xDSL field testing: use OTDR, meters, and loop tests to locate plant issues.
- Root cause analysis: identify fiber, copper, power, and routing faults with evidence.
- End-to-end restoration: verify repairs, document RCA, and prevent repeat outages.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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