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IT Service Management (ITSM) Course

IT Service Management (ITSM) Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The IT Service Management (ITSM) Course gives you practical skills to design a clear service catalog, define SLAs, and structure incident, request, and change workflows that actually work. Learn how to set SMART goals, track KPIs like MTTR and change success rate, build effective dashboards, and run monthly reviews so you can reduce recurring issues, improve customer experience, and support reliable, scalable services.

Elevify advantages

Develop skills

  • ITSM foundations for SaaS: set SMART goals and align services to business value.
  • Incident and request workflows: design, route, and measure for fast SaaS support.
  • Change and release control: manage risk with approvals, testing, and rollback plans.
  • Service catalog design: define SaaS services, SLAs, tiers, and clear service boundaries.
  • ITSM reporting and governance: build dashboards, KPIs, roles, and CMDB basics.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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