Heuristic Analysis Course
Master heuristic analysis for IT systems and internal portals. Learn practical UX checklists, quick-win improvements, metrics like CSAT and NPS, and action planning to reduce friction, speed up workflows, and deliver better technology experiences.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Heuristic Analysis Course shows you how to quickly spot and fix usability issues in internal portals, from ticketing workflows to self-service features. Learn practical checklists, problem-solving heuristics, validation methods, and metrics like TTR, CSAT, and NPS. Build clear action plans, prioritize quick wins, and collaborate with teams to deliver measurable, user-centered improvements fast.
Elevify advantages
Develop skills
- Run fast heuristic evaluations: spot UX issues in internal portals in hours, not weeks.
- Design quick user tests and metrics: validate heuristic fixes with real data fast.
- Build practical UX checklists: standardize portal reviews across IT and product teams.
- Prioritize UX fixes: apply impact vs effort and RICE to plan high-value improvements.
- Turn findings into action: create clear tickets, success metrics, and rollout plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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