ServiceNow Administration Course
Master ServiceNow administration for Incident Management. Learn to design smart forms, automate assignment and routing, configure SLAs and escalations, and build reports and dashboards that give IT leaders clear, actionable visibility.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Servicenow Administration Course gives you practical skills to configure Incident Management for real-world use. Learn to design efficient forms, apply UI policies, and control fields for better data quality. Configure SLAs, escalations, and automated routing, then build clear reports and dashboards that improve visibility, speed up resolution, and support data-driven decisions in your organization.
Elevify advantages
Develop skills
- Design optimized Incident forms: streamline fields, layout, and user experience.
- Configure Incident SLAs: set timers, pause rules, and breach targets fast.
- Automate routing: build smart assignment rules with Flow Designer and Business Rules.
- Customize forms safely: add fields, UI Policies, and client logic with best practices.
- Build ServiceNow reports and dashboards: surface KPIs and manager-ready insights.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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