Technical Support Fundamentals Course
Master core help desk skills with the Technical Support Fundamentals Course—structured troubleshooting, network and printer diagnostics, smart triage, and clear, empathetic user communication to resolve issues faster and boost your IT support career.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Technical Support Fundamentals Course gives you practical skills to handle real incidents with confidence. Learn structured troubleshooting for performance issues, clear printer diagnostics, and step-by-step network connectivity checks. Build strong communication habits, from empathetic user conversations to concise ticket notes, prioritization, triage, and escalation so you resolve problems faster and more reliably.
Elevify advantages
Develop skills
- Performance troubleshooting: quickly diagnose CPU, memory, disk, and network issues.
- Network diagnostics: use ping, tracert, and DNS tools to resolve connectivity faults.
- Printer support: fix queues, drivers, spooler errors, and know when to escalate.
- Incident triage: prioritize tickets by impact and urgency for rapid, focused response.
- User communication: apply clear, empathetic scripts for chat, email, and phone support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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