Applied ai course
Master applied AI for support operations. Design scalable RAG systems, choose and train models, protect privacy, and ship safe, reliable AI features that cut handling time, boost CSAT, and align with real business metrics.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Applied AI Course shows you how to design, deploy, and monitor real-world AI systems for support ticket assistance. You will learn RAG architectures, model selection, training, and validation, plus data cleaning, labeling, and privacy protection. The course also covers safety, governance, A/B testing, rollout strategies, and success metrics so you can launch reliable, compliant, and high-impact AI solutions fast.
Elevify advantages
Develop skills
- Design AI support architectures: build low-latency, scalable ticket assistants.
- Implement safe AI workflows: add filters, PII redaction, and governance controls.
- Train and evaluate models: tune LLMs, validate retrieval, prevent overfitting.
- Prepare support data: clean, label, and enrich tickets for high-impact AI use.
- Run AI experiments: A/B test, monitor metrics, and roll out features safely.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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