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Aided Course

Aided Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Aided Course shows you how to assess current support workflows, cut repeat requests, and design efficient, automated ticket handling from intake to closure. You will build practical playbooks for password resets and VPN issues, use metrics and dashboards to track performance, and apply scripts, templates, and AI tools to reduce manual work while improving reliability, security, and user satisfaction every day.

Elevify advantages

Develop skills

  • Map IT support workflows: quickly spot bottlenecks, gaps, and automation wins.
  • Build password reset and VPN playbooks: fast, auditable, low-error resolutions.
  • Design automated ticket flows: smart intake, triage, routing, and closure.
  • Create scripts and templates: cut repeat work with safe, tested automations.
  • Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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