Switchboard Operator Training
Master modern switchboard skills for Secretariat roles: handle high-volume calls, prioritize queues, use professional scripts, manage urgent escalations, protect confidentiality, and track performance to deliver fast, accurate, executive-level phone support.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This short, practical course builds confident switchboard operators who handle every call with clarity and speed. Learn modern phone system features, efficient greetings, and precise questioning to route callers correctly. Master prioritization, queue and time management, escalation rules, message templates, and documentation standards, while using performance metrics to continuously improve service quality and reliability.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and clear transfers fast.
- Priority call routing: apply SOPs to triage, escalate, or message in seconds.
- Multi-line management: handle queues, holds, and callbacks with calm control.
- Telephony tools fluency: use PBX, VoIP, IVR, and analytics for smoother service.
- Continuous improvement: track ASA, AHT, and quality to refine receptionist work.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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