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Reception Agent Training

Reception Agent Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Reception Agent Training gives you practical skills to manage check-in procedures, PMS workflows, and payment rules with confidence. Learn to prioritize guests during busy periods, handle upgrades, overbookings, and special requests, and apply clear scripts for communication, policy explanation, and conflict resolution so every arrival, stay, and departure feels smooth, professional, and well organized.

Elevify advantages

Develop skills

  • Fast check-in mastery: streamline PMS workflows and room assignments with ease.
  • Front desk triage: prioritize guests, multitask, and control peak-time traffic.
  • Secure payments & IDs: apply hotel rules for cards, cash, and legal verification.
  • Guest scenario handling: manage walk-ins, upgrades, late check-outs, and families.
  • Conflict recovery tools: de-escalate issues, offer solutions, and document cases.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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