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Physical and Telephone Reception Training

Physical and Telephone Reception Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This practical course builds confident front-desk performance in both face-to-face and phone reception. Learn professional greetings, check-in procedures, and visitor flow management, plus clear call scripts, voicemail rules, and accurate logging. Strengthen confidentiality, privacy, and document security while mastering de-escalation, time management, and multitasking skills for a calm, organized reception area.

Elevify advantages

Develop skills

  • Front desk greeting mastery: convert walk-ins into scheduled appointments fast.
  • Professional phone etiquette: handle new, existing, and misdirected calls smoothly.
  • Confidential reception skills: protect client data, documents, and conversations.
  • De-escalation at reception: calm upset visitors and manage long waiting times.
  • Reception documentation: log visitors, calls, and messages with clear, usable notes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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