Quality Analyst Course
Master the Quality Analyst role in Operations: define metrics, trace root causes, build dashboards, and cut defects, damages, and complaints. Learn practical tools to boost order accuracy, on-time fulfillment, and continuous improvement across your operation.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Quality Analyst Course gives you practical skills to define metric scope, map process steps, and validate data from key systems. Learn to calculate accuracy, damage, return, and complaint metrics, perform root cause analysis, and design clear dashboards. You also build capabilities in monitoring plans, automation, corrective actions, and best practices that consistently reduce defects and improve customer satisfaction.
Elevify advantages
Develop skills
- Define QA metrics: set clear order, damage, and complaint KPIs fast.
- Analyze defects: run Pareto, 5 Whys, and fishbone on ops issues.
- Build QA dashboards: track leading and lagging indicators in real time.
- Design monitoring plans: alerts, thresholds, and escalation for ops teams.
- Drive improvements: test fixes, measure impact, and cut defects quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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