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Practical Service Quality Management Course

Practical Service Quality Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Practical Service Quality Management Course shows you how to design robust satisfaction metrics, build effective surveys, and turn feedback into targeted improvements. Learn to set clear CSAT, NPS, and CES objectives, analyze data across channels, and link actions to KPIs. Gain practical tools for root-cause analysis, change management, and continuous improvement that quickly elevate service performance and customer loyalty.

Elevify advantages

Develop skills

  • Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
  • Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
  • Map service journeys: spot pain points and quick wins across all touchpoints.
  • Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
  • Run improvement pilots: link actions to KPIs and scale what works quickly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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