Designing Innovative Services Course
Designing Innovative Services Course helps managers turn complex, intangible services into clear, trusted experiences—using research, journey mapping, and service blueprints to improve health insurance and other service operations end to end.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Designing Innovative Services Course gives you practical tools to improve complex health insurance services from end to end. Learn to research user needs quickly, define clear objectives, map journeys, and build service blueprints that align teams. You will design trustworthy digital experiences, specify key touchpoints, set KPIs, and create concise deliverables you can apply immediately in your organization.
Elevify advantages
Develop skills
- Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
- Rapid UX research: run quick interviews, micro-surveys, and benchmark competitors.
- Journey mapping: build first-use health-insurance journeys and spot redesign wins fast.
- Intangible service design: craft clear, human digital flows for complex benefits.
- Touchpoint optimization: improve onboarding, support, and claims with targeted fixes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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