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Designing Innovative Services Course

Designing Innovative Services Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Designing Innovative Services Course gives you practical tools to improve complex health insurance services from end to end. Learn to research user needs quickly, define clear objectives, map journeys, and build service blueprints that align teams. You will design trustworthy digital experiences, specify key touchpoints, set KPIs, and create concise deliverables you can apply immediately in your organization.

Elevify advantages

Develop skills

  • Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
  • Rapid UX research: run quick interviews, micro-surveys, and benchmark competitors.
  • Journey mapping: build first-use health-insurance journeys and spot redesign wins fast.
  • Intangible service design: craft clear, human digital flows for complex benefits.
  • Touchpoint optimization: improve onboarding, support, and claims with targeted fixes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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