Agent Training
Agent Training gives managers and administrators the tools to drive CRM adoption, align stakeholders, design targeted training, and track success metrics so teams embrace new systems, reduce resistance, and deliver measurable business results.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Agent Training gives you a practical, step-by-step framework to drive CRM adoption from kickoff through long-term success. Learn to analyze stakeholders, design targeted learning journeys, and apply proven change models. Build effective onboarding plans, deliver engaging training, resolve conflicts, and track KPIs with clear dashboards, reviews, and feedback loops that keep users active, supported, and aligned with business goals.
Elevify advantages
Develop skills
- CRM adoption strategy: diagnose resistance and drive fast, lasting user uptake.
- Stakeholder training design: map roles and build targeted, time-smart curricula.
- Onboarding program setup: plan 6-week rollouts with clear milestones and tasks.
- Data-driven monitoring: track CRM usage, KPIs, and support metrics for ROI.
- Communication and conflict skills: align managers, resolve pushback, keep buy-in high.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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