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Basic Conflict Resolution Skills Course

Basic Conflict Resolution Skills Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Basic Conflict Resolution Skills Course gives you practical tools to handle everyday disputes with confidence. Learn clear questioning, neutral language, and active listening, plus how to read nonverbal cues and give non-blaming feedback. You will design effective meetings, set group norms, document issues, track agreements, manage your own reactions, and guide structured conversations that lead to fair, lasting solutions.

Elevify advantages

Develop skills

  • Conflict analysis basics: quickly spot causes, patterns, and escalation at work.
  • Practical mediation talks: run focused 1:1 and joint meetings that resolve issues fast.
  • De-escalation communication: use neutral language, active listening, and I-messages.
  • High-impact HR meetings: design agendas, norms, and follow-ups that prevent conflict.
  • Professional documentation: track incidents, agreements, and commitments with clarity.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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