Relationship Management Course
Master strategic relationship management to reduce churn, manage risk, and grow key accounts. Learn stakeholder mapping, difficult conversations, upsell tactics, and 90-day account plans to drive revenue, trust, and long-term business success.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Relationship Management Course shows you how to diagnose account health, map stakeholders, and spot churn risks early using clear metrics and customer signals. Learn to design 90-day stabilization plans, run outcome-focused QBRs, and build governance that prevents escalation. Practice scripts for difficult conversations, restore trust after issues, and create low-risk upsell and expansion strategies backed by ROI-driven business cases.
Elevify advantages
Develop skills
- Account risk diagnostics: spot churn signals and revenue threats fast.
- Stakeholder mapping: align goals, influence decisions, and secure champions.
- Difficult talks mastery: handle issues, negotiate, and rebuild trust.
- Upsell strategy: design low-risk pilots, ROI cases, and expansion plays.
- 90-day plans: build focused stabilize-and-grow roadmaps with clear KPIs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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