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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step system to quickly enhance customer support operations. You will learn to identify clear problems, map out processes, create targeted solutions, and establish effective KPIs and SLAs. Additionally, you will conduct data-driven pilots, analyze outcomes, standardize successful changes, and develop a continuous improvement plan backed by proper documentation, coaching, and governance.

Elevify advantages

Develop skills

  • PDCA mastery: run fast, data-driven improvement cycles in support operations.
  • Root cause analysis: pinpoint service issues using 5 Whys, fishbone, and data.
  • KPI design: build clear support metrics, dashboards, and benchmarked targets.
  • Pilot execution: design, launch, and measure small tests before full rollout.
  • Standardization skills: turn wins into SOPs, playbooks, and scalable workflows.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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