CRM for Telemarketing Course
Master every CRM tool that drives telemarketing results — from contact management and dialer integration to pipeline forecasting and campaign automation. This course gives agents and team leaders the practical skills to work faster, stay compliant, and close more deals using the CRM systems they use every day.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
You will learn how to manage contact and lead records, log calls accurately, and use disposition codes that feed reliable performance reports. You will configure dialer-CRM integrations, run automated call campaigns, and enforce compliance controls that protect your organization. The course covers pipeline management, revenue forecasting, and workflow automation that reduce manual work across your team. You will also build custom dashboards and reports to coach agents and optimize campaign results. By the end, you will have the skills to administer a CRM environment and align it with your telemarketing goals.
Elevify advantages
Develop skills
- CRM Data Management: Create, import, and maintain clean contact and lead records.
- Dialer-CRM Integration: Configure auto-dialer systems to sync call data automatically.
- Pipeline Reporting: Build custom reports that track conversion rates and revenue forecasts.
- Campaign Automation: Design multi-touch workflows that move leads through the funnel.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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