Ground Staff Course
This course equips participants with essential skills for efficient airport ground staff operations, focusing on passenger processing, baggage handling, communication, and special assistance to ensure professional and safe services.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Ground Staff Course provides practical, step-by-step training to manage check-in, boarding, baggage, and passenger flow efficiently, even during busy periods. Learn effective communication scripts, disruption handling, assistance for passengers with reduced mobility, and safety and security protocols using real-world tools, checklists, and performance indicators to work more quickly, minimise errors, and offer a dependable, professional airport service.
Elevify advantages
Develop skills
- Airport ground operations: master core duties, teams, and compliance quickly.
- Passenger processing: handle check-in, boarding, queues, and IDs under pressure.
- Baggage handling: resolve irregularities, track bags, and coordinate units.
- Disruption communication: deliver clear updates via PA, screens, and messages.
- Special assistance care: manage support for passengers with reduced mobility with safety, dignity, and accuracy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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