Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, assistance for passengers with reduced mobility, and gate operations through this Passenger Service Agent Training. Develop the confidence to manage high-pressure situations, complex passenger needs, and tight schedules in modern aviation settings, ensuring smooth and professional service delivery.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll learn to support passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, on-time performance, and excellent service. It includes practical scripts, workflows, and regulatory knowledge for frontline aviation roles in a concise programme.
Elevify advantages
Develop skills
- Master international check-in: efficient, precise, and fully compliant with regulations.
- Handle overbooking calmly: make boarding decisions, use scripts, and offer solutions.
- Excel in baggage handling: apply rules, tag correctly, and resolve issues quickly.
- Provide PRM and family support: deliver safe, respectful aid under time constraints.
- Control gate operations: manage reseating, aircraft changes, and timely boarding.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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