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Passenger Service Agent Course

Passenger Service Agent Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll learn to support passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, on-time performance, and excellent service. It includes practical scripts, workflows, and regulatory knowledge for frontline aviation roles in a concise programme.

Elevify advantages

Develop skills

  • Master international check-in: efficient, precise, and fully compliant with regulations.
  • Handle overbooking calmly: make boarding decisions, use scripts, and offer solutions.
  • Excel in baggage handling: apply rules, tag correctly, and resolve issues quickly.
  • Provide PRM and family support: deliver safe, respectful aid under time constraints.
  • Control gate operations: manage reseating, aircraft changes, and timely boarding.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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