Airport Service Quality Course
Enhance passenger satisfaction and airport efficiency through the Airport Service Quality Course. Gain skills to map passenger journeys, redesign queues and processes, establish ASQ indicators, leverage data and technology, and implement targeted six-month improvement initiatives that yield tangible outcomes in reliability, cleanliness, and on-time performance.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to map passenger journeys, minimise queues, enhance cleanliness, and optimise check-in, security, and boarding. Master designing ASQ indicators, creating dashboards, utilising sensors and surveys, stakeholder engagement, and executing a six-month improvement programme to elevate satisfaction, reliability, and punctuality throughout the terminal.
Elevify advantages
Develop skills
- Design ASQ indicators with clear KPIs, targets, and benchmarks.
- Map passenger journeys to identify pain points from curb to gate.
- Redesign processes to optimise queues, staffing, and fast-track flows.
- Deploy smart tech using sensors, surveys, and analytics for insights.
- Lead ASQ change by engaging stakeholders and sustaining improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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