Service Training
Gain essential service training for hospitality roles: expertly handle table sections, operate POS systems, resolve delays and complaints, and diffuse conflicts. Develop customer-centric methods that enhance satisfaction, earn glowing reviews, and build your career confidence. This programme hones practical techniques for outstanding performance in fast-paced environments.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical skills for delivering swift, assured, customer-centred service right from the start. You'll master active listening, clear professional communication, staying composed under pressure, and effective time management. Gain hands-on experience in organising your workstation efficiently, ensuring POS precision, managing hold-ups, mistakes, and customer issues, resolving disputes, and leveraging feedback, performance data, and role-playing to refine your abilities and elevate customer happiness.
Elevify advantages
Develop skills
- Optimise table service flow: manage multiple tables with efficiency and precision.
- Excel in customer engagement: gauge table dynamics, maintain limits, and impress swiftly.
- Master conflict resolution: soothe upset patrons while safeguarding team spirit.
- Recover from complaints: transform setbacks into enduring customer loyalty.
- Track and improve performance: apply data and input to elevate service monthly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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