Concierge Services Course
This course provides essential skills for concierge professionals to handle VIP requests, ensuring smooth and discreet guest experiences through coordination, privacy, and crisis management.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Concierge Services Course equips you with practical skills to manage VIP requests confidently. You'll learn to find top restaurants, organise private dining, and arrange secure transport and brief cultural tours. Develop solid habits for privacy, discreet communication, and precise record-keeping while gaining expertise in prioritisation, contingency planning, and ready-to-use scripts that ensure every guest interaction is smooth, efficient, and professional.
Elevify advantages
Develop skills
- VIP dining coordination: secure discreet bookings at top restaurants quickly.
- Guest confidentiality: apply strict privacy, records, and no-name communication.
- Transport logistics: plan multi-provider transfers, timing, and payments smoothly.
- Cultural micro-tours: design 1–2 hour premium city experiences for busy travellers.
- Crisis handling scripts: resolve booking issues with calm, guest-focused messaging.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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