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Corporate Customer Service Course

Corporate Customer Service Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This Corporate Customer Service Course equips participants with essential strategies to elevate customer satisfaction, operational efficiency, and overall performance in demanding support roles. Key topics include crafting impactful CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and executing ongoing improvement processes. Participants will also master coaching methodologies, performance oversight, and superior communication practices to achieve elevated metrics, streamlined workflows, and enduring customer allegiance.

Elevify advantages

Develop skills

  • Master call centre KPIs: interpret AHT, FCR, CSAT, NPS swiftly to improve outcomes.
  • Design effective CSAT surveys: create concise, unbiased surveys reflecting true customer feedback.
  • Develop coaching and QA expertise: conduct targeted one-on-ones, apply scorecards, enhance agent performance rapidly.
  • Build dashboard reports: produce clear SLA and queue visuals for prompt data-informed choices.
  • Implement change management: introduce new protocols using microlearning and gamification techniques.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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