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Building Rapport with Customers Course

Building Rapport with Customers Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Building Rapport with Customers Course provides practical tools to build trust quickly, manage challenging conversations, and maintain customer loyalty. You'll learn empathy, active listening, mirroring, and clear call structures, along with ISP technical and billing fundamentals. Utilise real call recordings, role-plays, and key metrics like CSAT and FCR to enhance performance, lower churn, and ensure consistently positive interactions.

Elevify advantages

Develop skills

  • Empathy and rapport on calls: use tone, scripts, and cues to build fast trust.
  • Active listening and call flow: clarify, document, and drive first-contact resolution.
  • De-escalation and retention: calm angry callers and turn complaints into loyalty.
  • Mirroring and language matching: align tone and wording without sounding scripted.
  • ISP tech and billing basics: explain fixes and charges in clear, simple language.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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