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Telephone Operator Course

Telephone Operator Course
4 to 360 hours flexible workload
certificate recognised by the NZQA

What will I learn?

Elevate your call centre career with our Telephone Operator Course, designed to enhance your skills in customer service excellence, problem-solving, and time management. Master the art of building rapport, handling tricky customers, and ensuring satisfaction. Develop effective communication strategies, including verbal and non-verbal cues, and active listening. Learn conflict resolution, professionalism, and emotional intelligence to manage stress and emotions. Join now for a practical, high-quality learning experience that fits your schedule.

Elevify advantages

Develop skills

  • Master customer rapport: Build trust and connection with every call.
  • Resolve conflicts swiftly: Use negotiation and de-escalation techniques effectively.
  • Enhance communication: Excel in verbal, non-verbal, and active listening skills.
  • Optimise time management: Prioritise tasks and handle calls efficiently.
  • Boost emotional intelligence: Manage stress and empathise with customers.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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