Telephone Customer Service Training
Master telephone customer service skills for call centres: confidently open calls, securely verify customers, clearly explain bills, de-escalate angry callers, swiftly resolve outages and suspensions, and improve NPS, FCR, and quality scores using proven scripts. This training equips you with essential tools to handle diverse customer needs professionally over the phone.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Telephone Customer Service Training provides practical tools to confidently manage billing queries, outages, and suspensions. Master clear scripts, verification processes, dispute handling, troubleshooting techniques, empathy building, de-escalation strategies, and compliance practices. Deliver precise responses, safeguard privacy, minimise repeat calls, and ensure a seamless professional experience in every call.
Elevify advantages
Develop skills
- Professional call openings: verify identity fast while sounding polished.
- Billing clarity: explain telecom charges, disputes, and credits in plain terms.
- Calm tough callers: apply empathy, de-escalation, and active listening tools.
- Fix internet issues: follow step-by-step phone scripts for quick resolutions.
- Protect accounts: document calls, follow compliance rules, and boost QA scores.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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