Stress & Relaxation Techniques for Call Center Agents Course
Discover effective stress management and relaxation methods designed specifically for call centre agents. Recognise burnout indicators promptly, apply swift in-shift calming techniques, establish daily recovery plans, assert workplace boundaries, and cultivate sustained resilience to handle calls more calmly and boost overall performance. This course delivers actionable tools for immediate and lasting wellbeing improvements in high-pressure environments.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical course equips call centre agents to identify stress triggers, avoid burnout, and maintain composure amid ongoing performance demands. Master rapid breathing exercises, posture adjustments, and mindfulness practices for use between calls, create achievable daily schedules, and foster enduring resilience through enhanced sleep, physical activity, and nutrition. Develop effective methods for establishing boundaries, accessing support, and articulating workload issues clearly.
Elevify advantages
Develop skills
- Design daily stress management plans with practical routines suited to each shift.
- Employ in-call self-control techniques like quick breathing, posture shifts, and mindfulness.
- Detect burnout early by identifying warning signs and intervening proactively.
- Communicate boundaries effectively and seek appropriate support for workloads.
- Build resilience through better sleep, exercise, and recovery practices for ongoing endurance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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