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Speech Analytics Technician Course
Elevate your call centre career with our Speech Analytics Technician Course. Master data preparation, cleaning, and collection techniques to transform raw call data into actionable insights. Learn to use cutting-edge speech analytics tools for transcription, sentiment analysis, and trend identification. Develop skills in report creation and presentation, offering clear insights and recommendations. Enhance call centre operations with technology improvements and process optimisation. Join now to become an indispensable asset in the call centre industry.
- Master data cleaning: Remove irrelevant info and handle missing values efficiently.
- Create insightful reports: Structure clear reports and present actionable insights.
- Analyse call centre trends: Identify peak times and correlate satisfaction scores.
- Utilise speech analytics tools: Transcribe audio and perform sentiment analysis.
- Generate actionable insights: Recommend training and suggest process improvements.

4 to 360 hours flexible workload
certificate recognised by the NZQA
What will I learn?
Elevate your call centre career with our Speech Analytics Technician Course. Master data preparation, cleaning, and collection techniques to transform raw call data into actionable insights. Learn to use cutting-edge speech analytics tools for transcription, sentiment analysis, and trend identification. Develop skills in report creation and presentation, offering clear insights and recommendations. Enhance call centre operations with technology improvements and process optimisation. Join now to become an indispensable asset in the call centre industry.
Elevify advantages
Develop skills
- Master data cleaning: Remove irrelevant info and handle missing values efficiently.
- Create insightful reports: Structure clear reports and present actionable insights.
- Analyse call centre trends: Identify peak times and correlate satisfaction scores.
- Utilise speech analytics tools: Transcribe audio and perform sentiment analysis.
- Generate actionable insights: Recommend training and suggest process improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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