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Quality Supervisor Course
Elevate your contact centre career with our Quality Supervisor Course, designed to enhance your skills in quality improvement and call analysis. Learn to implement effective monitoring systems, design impactful training and incentive programmes, and master call analysis techniques. Gain expertise in evaluating communication skills, understanding key performance indicators like QA scores and CSAT, and utilising essential tools like CRM systems. Transform feedback into actionable plans and drive customer satisfaction to new heights.
- Implement Monitoring Systems: Master tools to enhance call quality and efficiency.
- Design Training Programmes: Create impactful training for contact centre excellence.
- Evaluate Communication Skills: Analyse and improve agent-customer interactions.
- Provide Constructive Feedback: Deliver actionable insights for performance growth.
- Understand Contact Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.

4 to 360 hours flexible workload
certificate recognised by the NZQA
What will I learn?
Elevate your contact centre career with our Quality Supervisor Course, designed to enhance your skills in quality improvement and call analysis. Learn to implement effective monitoring systems, design impactful training and incentive programmes, and master call analysis techniques. Gain expertise in evaluating communication skills, understanding key performance indicators like QA scores and CSAT, and utilising essential tools like CRM systems. Transform feedback into actionable plans and drive customer satisfaction to new heights.
Elevify advantages
Develop skills
- Implement Monitoring Systems: Master tools to enhance call quality and efficiency.
- Design Training Programmes: Create impactful training for contact centre excellence.
- Evaluate Communication Skills: Analyse and improve agent-customer interactions.
- Provide Constructive Feedback: Deliver actionable insights for performance growth.
- Understand Contact Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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