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Public Service and Customer Care Course

Public Service and Customer Care Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Public Service and Customer Care Course develops essential communication, de-escalation, and problem-solving abilities for managing demanding phone interactions. Participants learn key legal and privacy standards, emotional intelligence principles, effective scripting, precise verification processes, and streamlined workflows. Through practical tools, real-world case studies, and targeted performance metrics, you will elevate resolution rates, decrease complaints, and ensure consistent, respectful support delivery.

Elevify advantages

Develop skills

  • De-escalate calls by calming upset callers quickly using proven emotional intelligence scripts.
  • Control calls professionally by verifying details, documenting accurately, and resolving public inquiries efficiently.
  • Communicate clearly with the public by explaining services in straightforward, trustworthy language.
  • Handle calls legally and ethically by safeguarding data, adhering to standards, and ensuring full compliance.
  • Optimise performance by applying key performance indicators and feedback to enhance call centre outcomes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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