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Performance Analyst Course
Elevate your contact centre career with our Performance Analyst Course, designed to empower professionals with essential skills in data analysis and reporting. Master data cleaning, visualisation, and statistical methods to interpret trends and patterns effectively. Learn to define and measure key performance indicators, enhance communication through structured reports, and leverage time series analysis for forecasting. Gain the expertise to drive performance improvements and make data-driven decisions confidently.
- Master data visualisation: Create and interpret impactful visual reports.
- Analyse performance metrics: Define and measure key contact centre KPIs.
- Conduct statistical analysis: Apply methods for hypothesis testing and regression.
- Communicate insights effectively: Structure and present analytical findings clearly.
- Identify trends and patterns: Use time series analysis for forecasting.

4 to 360 hours flexible workload
certificate recognised by the NZQA
What will I learn?
Elevate your contact centre career with our Performance Analyst Course, designed to empower professionals with essential skills in data analysis and reporting. Master data cleaning, visualisation, and statistical methods to interpret trends and patterns effectively. Learn to define and measure key performance indicators, enhance communication through structured reports, and leverage time series analysis for forecasting. Gain the expertise to drive performance improvements and make data-driven decisions confidently.
Elevify advantages
Develop skills
- Master data visualisation: Create and interpret impactful visual reports.
- Analyse performance metrics: Define and measure key contact centre KPIs.
- Conduct statistical analysis: Apply methods for hypothesis testing and regression.
- Communicate insights effectively: Structure and present analytical findings clearly.
- Identify trends and patterns: Use time series analysis for forecasting.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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