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Multichannel Support Technician Course

Multichannel Support Technician Course
4 to 360 hours flexible workload
certificate recognised by the NZQA

What will I learn?

Elevate your call centre career with our Multichannel Support Technician Course. Master customer satisfaction by measuring and improving feedback, and harness cutting-edge tools like CRM systems and social media management. Develop effective communication strategies tailored to each channel, and enhance your time management and prioritisation skills. Sharpen your problem-solving abilities to identify and implement solutions efficiently. Join now to become an indispensable asset in the dynamic world of multichannel support.

Elevify advantages

Develop skills

  • Master customer satisfaction: Measure and enhance client happiness effectively.
  • Utilize CRM systems: Manage customer relationships with advanced CRM tools.
  • Optimize communication: Tailor strategies for diverse communication channels.
  • Prioritise tasks efficiently: Balance and manage multiple support channels.
  • Solve problems creatively: Identify needs and implement effective solutions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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