Dealing with Difficult Customers Course
This course equips customer service professionals with essential techniques to handle difficult interactions effectively, enhancing customer satisfaction and operational efficiency.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Dealing with Difficult Customers Course provides practical tools to remain calm, communicate clearly, and resolve challenging complaints in line with policy. Learn empathy, emotional control, and professional language that diffuses anger, plus scripting, de-escalation, and problem-solving steps for refunds, deliveries, and faulty products. Boost satisfaction scores, cut escalations, and safeguard both customers and your company.
Elevify advantages
Develop skills
- Empathetic call control: defuse angry customers quickly without admitting fault.
- Policy-smart solutions: resolve retail complaints while staying fully compliant.
- High-impact call scripting: craft short, clear scripts for tough scenarios.
- KPI-focused performance: improve AHT, FCR, CSAT, and complaint escalation rates.
- Stress-resilient service: use quick self-care tools to avoid burnout on the phone.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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