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Customer Service Management Course
Elevate your call centre career with our Customer Service Management Course, designed to empower professionals with essential skills for success. Master strategy development, process improvement, and training techniques to enhance operations. Learn to implement change effectively, leverage cutting-edge technology, and boost customer satisfaction. Dive into root cause analysis, understand call centre dynamics, and refine your reporting and communication skills. Join us for a transformative learning experience that delivers practical, high-quality insights.
- Master process improvement for efficient call centre operations.
- Develop strategic training to enhance team performance.
- Implement change management for seamless transitions.
- Leverage technology to boost call centre productivity.
- Analyse root causes to resolve customer service issues.

4 to 360 hours flexible workload
certificate recognised by the NZQA
What will I learn?
Elevate your call centre career with our Customer Service Management Course, designed to empower professionals with essential skills for success. Master strategy development, process improvement, and training techniques to enhance operations. Learn to implement change effectively, leverage cutting-edge technology, and boost customer satisfaction. Dive into root cause analysis, understand call centre dynamics, and refine your reporting and communication skills. Join us for a transformative learning experience that delivers practical, high-quality insights.
Elevify advantages
Develop skills
- Master process improvement for efficient call centre operations.
- Develop strategic training to enhance team performance.
- Implement change management for seamless transitions.
- Leverage technology to boost call centre productivity.
- Analyse root causes to resolve customer service issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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