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Customer Retention Technician Course

Customer Retention Technician Course
4 to 360 hours flexible workload
certificate recognised by the NZQA

What will I learn?

Elevate your call centre career with our Customer Retention Technician Course. Master effective communication skills, including persuasive techniques and handling tricky conversations. Gain insights into customer churn, its impact on business, and strategies to combat it. Learn to plan and implement retention strategies, analyse customer feedback, and manage projects efficiently. This course equips you with practical, high-quality skills to enhance customer satisfaction and drive business success.

Elevify advantages

Develop skills

  • Master persuasive communication to enhance customer interactions.
  • Analyse customer feedback to identify trends and improve service.
  • Develop effective retention strategies to reduce customer churn.
  • Plan and execute projects with precision for optimal results.
  • Allocate resources efficiently to maximise retention efforts.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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