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Customer Retention Technician Course
Elevate your call centre career with our Customer Retention Technician Course. Master effective communication skills, including persuasive techniques and handling tricky conversations. Gain insights into customer churn, its impact on business, and strategies to combat it. Learn to plan and implement retention strategies, analyse customer feedback, and manage projects efficiently. This course equips you with practical, high-quality skills to enhance customer satisfaction and drive business success.
- Master persuasive communication to enhance customer interactions.
- Analyse customer feedback to identify trends and improve service.
- Develop effective retention strategies to reduce customer churn.
- Plan and execute projects with precision for optimal results.
- Allocate resources efficiently to maximise retention efforts.

4 to 360 hours flexible workload
certificate recognised by the NZQA
What will I learn?
Elevate your call centre career with our Customer Retention Technician Course. Master effective communication skills, including persuasive techniques and handling tricky conversations. Gain insights into customer churn, its impact on business, and strategies to combat it. Learn to plan and implement retention strategies, analyse customer feedback, and manage projects efficiently. This course equips you with practical, high-quality skills to enhance customer satisfaction and drive business success.
Elevify advantages
Develop skills
- Master persuasive communication to enhance customer interactions.
- Analyse customer feedback to identify trends and improve service.
- Develop effective retention strategies to reduce customer churn.
- Plan and execute projects with precision for optimal results.
- Allocate resources efficiently to maximise retention efforts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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