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Customer Experience Specialist Course
Take your call centre career to the next level with our Customer Experience Specialist Course. Master strategy development by implementing change management and crafting customer-focused approaches. Enhance your communication skills with active listening and effective conversation techniques. Learn to collect and analyse feedback, map customer journeys, and identify touchpoints. Gain insights into call centre dynamics, overcome challenges, and optimise performance metrics. Plan and execute with precision by setting KPIs and managing resources efficiently.
- Master change management to enhance customer experiences.
- Develop customer-focused strategies for call centres.
- Excel in active listening and clear communication.
- Analyse feedback to drive continuous improvement.
- Map customer journeys to identify and resolve pain points.

4 to 360 hours flexible workload
certificate recognised by the NZQA
What will I learn?
Take your call centre career to the next level with our Customer Experience Specialist Course. Master strategy development by implementing change management and crafting customer-focused approaches. Enhance your communication skills with active listening and effective conversation techniques. Learn to collect and analyse feedback, map customer journeys, and identify touchpoints. Gain insights into call centre dynamics, overcome challenges, and optimise performance metrics. Plan and execute with precision by setting KPIs and managing resources efficiently.
Elevify advantages
Develop skills
- Master change management to enhance customer experiences.
- Develop customer-focused strategies for call centres.
- Excel in active listening and clear communication.
- Analyse feedback to drive continuous improvement.
- Map customer journeys to identify and resolve pain points.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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