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Customer Complaints Management Course

Customer Complaints Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course provides essential tools for managing customer complaints, minimising escalations, and safeguarding loyalty. You will learn to investigate outage causes, mitigate stakeholder risks, refine processes, and collaborate with operations teams. Develop proficiency in escalation protocols, custom resolution guides, vital performance metrics, and coaching methods to ensure prompt, precise, and compassionate outcomes consistently.

Elevify advantages

Develop skills

  • Outage root-cause analysis: quickly identify issues causing complaint spikes.
  • High-impact escalation handling: de-escalate situations and achieve swift, fair resolutions.
  • Tailored playbooks: address VIP, new, and repeat complaints with specific strategies.
  • Complaint KPIs tracking: leverage ASA, FCR, and CSAT metrics to reduce churn and escalations.
  • Coaching and QA skills: record calls, assess quality, and train agents effectively.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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