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Zendesk Administration & Analytics Course

Zendesk Administration & Analytics Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Master Zendesk configuration and analytics in a short, practical course designed to boost efficiency and service quality. Learn how to set up channels, routing, triggers, automations, SLAs, and ticket fields, then turn data into insight with Explore dashboards, KPIs, and root cause analysis. Build smart views, macros, and governance routines that reduce backlogs, improve response times, and support confident, data-driven decisions.

Elevify advantages

Develop skills

  • Design smart ticket fields: build clean, report-ready forms in Zendesk fast.
  • Configure routing, triggers, and SLAs: cut FRT and boost call centre efficiency.
  • Create views and macros: streamline agent workflows and reduce handle time.
  • Build Explore dashboards: track FRT, CSAT, reopens, and queue health in minutes.
  • Investigate root causes: use Zendesk data to fix reopens, transfers, and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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