Corporate Customer Service Course
Elevate call centre operations through the Corporate Customer Service Course. Acquire expertise in KPIs, CSAT survey creation, quality assurance scorecards, coaching techniques, dashboard analytics, and change strategies to enhance service quality, staff motivation, and client contentment across dynamic support settings.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Corporate Customer Service Course equips participants with essential strategies to elevate customer satisfaction, operational efficiency, and overall performance in demanding support roles. Key topics include crafting impactful CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and executing ongoing improvement processes. Participants will also master coaching methodologies, performance oversight, and superior communication practices to achieve elevated metrics, streamlined workflows, and enduring customer allegiance.
Elevify advantages
Develop skills
- Master call centre KPIs: interpret AHT, FCR, CSAT, NPS swiftly to improve outcomes.
- Design effective CSAT surveys: create concise, unbiased surveys reflecting true customer feedback.
- Develop coaching and QA expertise: conduct targeted one-on-ones, apply scorecards, enhance agent performance rapidly.
- Build dashboard reports: produce clear SLA and queue visuals for prompt data-informed choices.
- Implement change management: introduce new protocols using microlearning and gamification techniques.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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