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Corporate Customer Service Course

Corporate Customer Service Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This Corporate Customer Service Course equips participants with essential strategies to elevate customer satisfaction, operational efficiency, and overall performance in demanding support roles. Key topics include crafting impactful CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and executing ongoing improvement processes. Participants will also master coaching methodologies, performance oversight, and superior communication practices to achieve elevated metrics, streamlined workflows, and enduring customer allegiance.

Elevify advantages

Develop skills

  • Master call centre KPIs: interpret AHT, FCR, CSAT, NPS swiftly to improve outcomes.
  • Design effective CSAT surveys: create concise, unbiased surveys reflecting true customer feedback.
  • Develop coaching and QA expertise: conduct targeted one-on-ones, apply scorecards, enhance agent performance rapidly.
  • Build dashboard reports: produce clear SLA and queue visuals for prompt data-informed choices.
  • Implement change management: introduce new protocols using microlearning and gamification techniques.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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