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Call Center Supervisor Course
Elevate your career with our Contact Centre Supervisor Course, designed to empower professionals with essential skills for success. Master key performance indicators to boost team efficiency and customer satisfaction. Learn to handle escalations with effective communication and team coordination. Tackle common challenges like high staff turnover and quality maintenance. Optimise processes using Six Sigma, Lean Management, and technology integration. Develop actionable plans with clear objectives and resource management. Join us to transform your supervisory skills today!
- Master KPIs: Boost team efficiency and customer satisfaction.
- Resolve Escalations: Navigate and manage customer issues effectively.
- Optimise Processes: Implement Six Sigma and Lean management strategies.
- Enhance Communication: Develop effective team coordination skills.
- Action Planning: Allocate resources and set clear, measurable objectives.

4 to 360 hours flexible workload
certificate recognised by the NZQA
What will I learn?
Elevate your career with our Contact Centre Supervisor Course, designed to empower professionals with essential skills for success. Master key performance indicators to boost team efficiency and customer satisfaction. Learn to handle escalations with effective communication and team coordination. Tackle common challenges like high staff turnover and quality maintenance. Optimise processes using Six Sigma, Lean Management, and technology integration. Develop actionable plans with clear objectives and resource management. Join us to transform your supervisory skills today!
Elevify advantages
Develop skills
- Master KPIs: Boost team efficiency and customer satisfaction.
- Resolve Escalations: Navigate and manage customer issues effectively.
- Optimise Processes: Implement Six Sigma and Lean management strategies.
- Enhance Communication: Develop effective team coordination skills.
- Action Planning: Allocate resources and set clear, measurable objectives.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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