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Call Center Project Manager Course
Elevate your career with our Contact Centre Project Manager Course, designed for professionals seeking to master essential skills in project management, process improvement, and customer satisfaction. Learn to manage stakeholders, mitigate risks, and optimise project lifecycles. Enhance your expertise in Lean, Six Sigma, and change management while developing effective communication and leadership skills. Gain insights into data analysis, key performance indicators, and cutting-edge contact centre technologies to drive success and innovation.
- Master stakeholder management: Engage and satisfy key project stakeholders.
- Implement risk management: Identify and mitigate potential project risks.
- Enhance customer satisfaction: Design processes centred on customer needs.
- Drive process improvement: Apply Lean and Six Sigma for efficiency.
- Leverage contact centre tech: Utilise AI and emerging tools for innovation.

4 to 360 hours flexible workload
certificate recognised by the NZQA
What will I learn?
Elevate your career with our Contact Centre Project Manager Course, designed for professionals seeking to master essential skills in project management, process improvement, and customer satisfaction. Learn to manage stakeholders, mitigate risks, and optimise project lifecycles. Enhance your expertise in Lean, Six Sigma, and change management while developing effective communication and leadership skills. Gain insights into data analysis, key performance indicators, and cutting-edge contact centre technologies to drive success and innovation.
Elevify advantages
Develop skills
- Master stakeholder management: Engage and satisfy key project stakeholders.
- Implement risk management: Identify and mitigate potential project risks.
- Enhance customer satisfaction: Design processes centred on customer needs.
- Drive process improvement: Apply Lean and Six Sigma for efficiency.
- Leverage contact centre tech: Utilise AI and emerging tools for innovation.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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